Questions about orders
Short answers about guest ordering, each linked to the page that explains it.
Which plans include guest ordering?
On Pro and Ultimate. See Turn on guest ordering.
Can guests pay online?
No. Guests pay at the venue, and your staff close the check — see Take payment at the venue.
Do you take a cut of my orders?
No. Guests pay your staff at the venue, so the money never passes through Table QR — see How guest ordering works.
Do I need a printer or special hardware?
No. Staff work from the Orders page on any tablet, phone or computer — see The Orders page.
Does it connect to my till or POS system?
No. Orders and payments are kept on the Orders page, and you can export them as a spreadsheet for your accounts — see Find past orders and export them.
Can guests order for pickup?
Yes. A location can take orders at the table, for pickup at the counter, or both — see Dine-in and pickup.
Can guests order delivery?
No. You can list the delivery services that sell your food on the venue page instead — see Create a location.
What about a guest without a phone?
Your staff take their order at the table, from the Tables view of the Orders page — see Take an order at the table.
Can guests split the bill?
Each guest at a table has a bill of their own, and one guest can pay for others — see Join and split bills.
Can guests leave a tip?
Yes, once you switch tips on: guests pick one on their bill, and your staff can change it when they record the payment — see Tips.
Do guests get a receipt?
A guest who leaves an email address gets a receipt by email once their bill is paid — see Send email receipts.
What happens if a guest's connection drops?
The order waits on the guest's phone and is sent as soon as the connection is back — see When the connection drops.
Can kitchen staff see only their own location?
Yes. Invite them with the Kitchen role at that location — see Set up your floor and kitchen staff.
How do I stop orders for a while?
Use Pause new orders on the location's Ordering tab. Orders already placed still reach your staff — see Pause new orders.
Can I export orders for my accountant?
Yes. The History view of the Orders page saves a location's orders as a spreadsheet, one row per order or per dish — see Export orders.