Support

How to reach us, and what to include so we can help quickly.

Updated Oct 14, 2026

On this page

Most answers are in this guide: search it with the box at the top, or start from Troubleshooting and the FAQ. When you need a person, write to us.

Write to us

Email support@table-qr.com. It is the one address for questions about the product, your subscription and your personal data.

Write from the email address you sign in with, so we can find your account straight away.

Your organization, and the location or menu your question is about.
What you did and what happened: the steps you took, what you expected, and what you saw instead, with the exact words of any message.
The reference shown with the error. When part of a page can't load, the dashboard shows an error box with Reference: followed by a code. Copy that code into your email: it lets us find exactly that request on our side.
When it happened, with your time zone, if no reference was shown.
For a problem on the guest menu: the page's address or the QR code that opened it, and the phone and browser used.
A screenshot, when it shows the problem better than words.

What the dashboard's error messages mean and how to fix them: Error messages in the dashboard.

Never send your password, a code from your authenticator app or your card details. We don't need them to help you.

Refunds — see Refunds.
Pausing a subscription — see Pause.
Your personal data: a copy of it, or a change you can't make yourself. You edit your profile and delete your account on your own — see Delete your account. Your rights are set out in our Privacy Policy.