How guests order from their table
What a guest sees from scanning a table's code to paying: the table panel, the order, its status and the bill.
On this page
This page follows a guest through a visit, so you know what they see and what to expect on your Orders page. Guests need no app and no account: everything happens in the menu on their phone, in the menu's language.
1. Scan the table's code
The guest scans the QR code on their table, and the location's menu opens at that table. At the top, a panel names the table and its zone. From there, without ordering anything, the guest can tap Call a waiter, or Ask for the bill and say whether they will pay in cash or by card. They see when someone is on the way, and each request appears on your Orders page.
- The table's panel: the table the code belongs to, its zone, and Call a waiter and Ask for the bill.
The buttons show only for the requests you offer — see Turn on guest ordering.
2. Put dishes in the order
The guest taps Add to order on a dish, or opens it to choose a size or add-ons and to leave a Note for the kitchen. Their order stays on the phone while they browse; View order opens it.
3. Send the order
On the order page, the guest checks the dishes and chooses How would you like it?: At my table or Pickup at the counter, whichever the location offers. They can leave a note for the kitchen and, under E-mail me the receipt, an address the receipt goes to once the bill is paid. Then they select Place order.
- How would you like it?: to the table the guest scanned, or pickup at the counter.
- Pay at the venue: the guest pays your staff when they are done.
- Place order sends the order to your staff.
A few things can change this step:
- No table's code. A guest who opened the menu another way chooses their table from a list, and your staff confirm the table before the order is made. If you switched that off, the page asks them to scan the code on their table.
- Pickup. A name is optional; without one, your staff call the order number.
- A changed price. The order is priced again when it is sent. If a price changed in the meantime, the guest sees the new total and confirms it first.
- A dish that can't be ordered. A dish that sold out, or isn't served at this hour, is marked, and the guest removes it before sending.
4. Follow the order
Once the order is sent, the guest's phone shows Your orders, the order's number and its progress:
| The guest sees | What happened |
|---|---|
| Sent — waiting for the staff | The order reached your staff. Until someone accepts it, the guest can still select Cancel order. |
| Accepted — being prepared | A member of staff accepted it, or it was accepted automatically. |
| Done — enjoy! | Your staff marked it done. |
| The venue couldn't take this order | Your staff turned it down; the guest sees the reason. |
The order also shows whether it is Paid or Not paid. Guests can order again whenever they like; at a table, every new order joins the same bill. The Your orders and Your bill links at the top of the menu lead back to them from any page.
5. Ask for the bill and pay
Your bill lists everything the guest ordered at the table and what they owe. There they ask for the bill, saying whether they will pay in cash or by card, and add a tip if you offer one. Several guests at one table each have their own bill, and one can pay for the others — see Table service.
The guest pays your staff, and once your staff record the payment, the bill reads Paid — thank you!. If they left an email address, the receipt goes out then — see Email receipts.
When the connection drops
A guest's order is kept on their phone and sent as soon as the connection is back. If it still can't reach the kitchen, the guest can select Show it to a waiter instead and show it on screen to a member of staff.
When guests can't order
While ordering is paused, a guest who tries to order sees a message asking them to try again shortly or to ask a member of staff — see Pause new orders. While it is off, or the location isn't ready, the menu offers no ordering at all: guests can put dishes on a list and show it to a waiter.