Troubleshooting
When something doesn't work as expected: the causes and the fixes.
Updated Oct 14, 2026
- Guests don't see your changesYou changed a dish, a price or a menu, but the guest menu still shows the old one: the causes, most likely first, and how to fix each.
- A QR code opens the wrong menuScanning a code opens another menu than you expect, or a page saying the menu is unavailable: what decides which menu a code opens, and how to change it.
- Guests can't orderGuests can read the menu but can't send an order: what the location's readiness checklist says, a paused location, a menu outside its hours, and a table code that doesn't work.
- A page or a button is missingSomething you expect in the dashboard isn't there, is greyed out or is refused: the organization you are in, your role, your plan, a limit or the subscription.
- A photo won't uploadA photo fails to upload or isn't saved: an unsupported file, full storage, a file too large, a dropped connection, and what to do about each.
- You can't sign inYour password isn't accepted, the two-factor code is refused, you lost your authenticator, or your email address isn't confirmed: what to do in each case.
- Error messages in the dashboardWhat each error message in the dashboard means and what to do about it, and the reference to send to support when a page won't load.
Updated Oct 14, 2026Edit this page on GitHub